Contract Catering Programme

Below is the case study of Hagar Catering and Facilities Management in Phnom Penh, Cambodia.

Project nameHagar Catering and Facilities Management
LocationPhnom Penh, Cambodia
Date case study completedDec-09
Contact for more informationDavid Jesze
[email protected]
For more information on this project you can also contact the TBN office at
Background, purpose and progress to date
What was the problem / opportunity?Women who are survivors of human rights abuse face challenges in finding employment and becoming financially independent. The hospitality industry in Cambodia offers a diverse range of career opportunities within a profitable sector.
What is the Project's vision?To enable survivors of human rights abuse to become financially independent, skilled and contributing members of society again.
How is this vision to be achieved?Through holistic social programs that work hand in hand with vocational and life-skills training and a catering business. This particular business provides employment for women who come out of the social programme and supports them to grow to a stage where they are sustainably employable, either within the business or in other businesses in Phnom Penh.
What progress has been made to date?HCFM currently employs 31 women who have graduated from Hagar's social programs, as well as other women from similar backgrounds. The Catering and Facilities Management Service has nearly 20 contracts with businesses across CambodiaÕs capital, and is a profitable social enterprise.
When will the project be self funding, i.e. cost covered by earned income?The business is already profitable, hence all costs are covered. It is hoped the business will expand further during 2011.
What has been the direct and indirect impact of the project to date?Hagar Catering has trained, and employed dozens of women in Cambodia in Catering and Facilities management and currently employs nearly 100 women from social programs.
Specifically, how many FTE jobs have been created or sustained? Currently 134 FTE jobs are being sustained by this business. It is hoped that this will expand further next year.
How much direct and indirect investment has been made to date?Direct investment was $30,000, indirect investments since then have been approximately $100,000
Lessons learned
What lessons have been learned? What do you know now that you wish you knew at the outset?Lesson learned: the importance of having someone with good specific focused industry experience setting up and managing the operations, the importance to focus on excellence and attracting customers due to that (with the social impact being an added bonus), the importance to internalise that a business is either growing or dying.
Expansion and replication
What are your plans to expand or replicate the project?Hagar International is currently expanding its approach to recovery, empowerment and reintegration in Afghanistan and Vietnam. In each country where Hagar operates, social businesses will be an important element of the work.
How many FTE jobs do you expect to have been created or sustained in 3 years?The exact numbers are hard to predict at this time, however the number of FTE jobs would be expected to reach a total of at least 200 in the next two years- doubling in size.
What help do you need to achieve your goals?We need financial and technical support. Financial to be able to carry out assessments for expanding to Afghanistan and Vietnam, as well as technical support (specific catering operations) in these areas and drawing up the business plans for such expansion. We would then need capital for the investment for the expansion.
Could this project be replicated by others elsewhere? What would be needed to do this?It is our hope and plan to do so. Initially in Vietnam and Afghanistan where we have a presence, and the next three years expanding to other locations as Hagar grows
Are there documents to aid replication in the TBN resource library?Available upon request

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Hagar Catering and Facilities Management- Cambodia

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View Chris Egitto’s presentation on Hagar and exiting social enterprises from the 2010 Member’s Day Conference:

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